The Voip Centre means The Voip Centre Ltd.

Customer means the person, partnership or company requesting the Service.

Service means the service or services requested by the Customer and to be provided to
the Customer by The Voip Centre.

Agreement means this agreement entered into by and between The Voip Centre and the
Customer and is subject to both the terms set out overleaf and those herein.

OFCOM means the Office of Communications. ICSTIS means The Independent
Committee for the Supervision of Standards of Telephone Information Services.

1) Duration
This Agreement shall come into full force and effect from the date of acceptance by The Voip Centre whereupon it will then continue unless terminated by either party giving the other not less than one month’s prior written notice or unless terminated by The Voip Centre subject to Section 9 of this Agreement.

2) Use of Service
2.1) The Voip Centre shall provide the Service to the Customer subject to the Agreement and subject to availability and shall exercise all due care in the provision and maintenance of the Service to provide high quality and reliability.
2.2) All information relating to the Customer collected by The Voip Centre in the course of providing the Service shall remain confidential between the Customer and The Voip Centre subject only to the permitted uses of that information under the Agreement or as may be required under the Act or any other regulations relating to the Service and except that The Voip Centre at its sole discretion may use data about use of the Service by the
Customer as part of any report or publication without revealing the identity of the Customer.
2.3) The Customer undertakes to use the Service in accordance with the conditions set out herein and such variations as may be notified in writing from time to time to the Customer by The Voip Centre and in accordance with the Act or any other regulations relating to the Service.
2.4) The Customer shall indemnify and hold harmless The Voip Centre against all liabilities,claims,losses,damages or expenses arising directly or indirectly or in any way associated with any use of the Service by the Customer or provision of the Service by The Voip Centre .
2.4.1) Nothing in this Agreement shall exclude or restrict any liabilities by The Voip Centre for death or personal injury resulting from its negligence.
2.5) The Customer shall not use or allow use of the Service in any manner or for any purpose unlawful or offensive.
2.6) The Customer shall notify The Voip Centre immediately upon becoming aware of any failure or malfunction in the Service.
2.7) The Voip Centre aims to correct any failure or malfunction in the Service within two working days or as soon as is reasonably practicable.
2.8) The customer recognises that the service is not guaranteed to be “continuous” and that there may be periods of time when the service is unavailable for operational or other reasons.
2.9) The Voip Centre’s services are provided for residential use only.
2.10) The Voip Centre may amend the terms and conditions of the Agreement if new legislations or regulatory bodies make it necessary. The Customer indemnifies The Voip Centre against any subsequent prefix or other numbering changes imposed by Ofcom,ICSTIS, Network Operator or regulatory body.
2.11) The Voip Centre will change/re-route over the telephone, the target number of each number supplied by The Voip Centre free of charge for the first two requests in each calendar month. Changes to the target number after the first two requests in the same calendar month will be charged at £14.95 per re-route. The Customer may change/re-route the number online, using the online control panel without charge as often as they wish.
2.12) It is the Customer’s responsibility to ensure that all callers to numbers starting 08 or 09 are made aware of the cost to call the numbers.
2.13) Advanced number services are subject to availability and may vary dependent on the number purchased. Not all advanced services are available on all numbers issued by The Voip Centre .
2.14) Calls to our 0800 numbers from pay phones may be blocked.

3) Provision of Information
3.1) The Customer undertakes to provide to The Voip Centre free of charge and in full co-operation any information reasonably required by The Voip Centre in order to fulfil its obligations under the Agreement.
3.2) The Voip Centre shall at its sole discretion use this information for any credit reference or debt collection purpose including disclosure to and use by its agent or agents acting on its behalf. The Voip Centre may carry out further credit searchers on the Customer during the agreement and after the agreement has ended for credit control and debt collection purposes.

4) Prices
The prices in this agreement may be changed subject to thirty days notice in writing being provided to the customer.

5) Acceptance by The Voip Centre
All users signing up for the The Voip Centre service will be asked to read and agree to our terms and conditions before registration is completed. By agreeing to these terms and conditions the user agrees to abide to the terms and conditions.

6) Payment
6.1) The Customer shall pay for use of the Service according to The Voip Centre’s tariff as amended from time to time.
6.2) Usage charges payable by the Customer shall be calculated by The Voip Centre according to data recorded by The Voip Centre .
6.3) When the user purchases services or sets up an auto top up, the user grants The Voip Centre continuous authority on the user’s debit or credit card until such time as the service(s) or auto top up are cancelled by the user and any outstanding monies have been paid. This includes all administration and porting fees. Should the user choose to cancel the user’s monthly service(s) or auto top ups then The Voip Centre’s continuous authority is immediately ceased.
6.4) In the event that The Voip Centre are unable to take a continuous authority payment from the user’s card, then the user will be informed by email and will be prompted to make a payment in order for their services to continue.
6.5) The Customer is required to maintain the account in credit at all times.
6.6) The Voip Centre reserve the right to make charges on the following:
Credit/Debit card chargeback’s
Reconnection fee
Porting away where porting requested by customer
Directory enquiry/ 999 submission/alteration/removal where available
Transfer of a Service between accounts where change in legal entity of customer
Please contact our Customer Services team for up to date charges.
6.7) All sums due to The Voip Centre under the terms of the Agreement are exclusive of Value Added Tax and/or any other taxes applicable at the appropriate rate, such taxes to be paid by the customer.
6.8) In the event that any amount due to The Voip Centre remains unpaid, The Voip Centre , in its sole discretion, may immediately terminate this Agreement, and/or withhold or suspend Services.
6.9) The customer will pay for all calls made from his account whether authorised or unauthorised. This includes, but is not limited to, calls made from fraudulent use of the account caused by hacking or any other form of unauthorised intrusion or use. 6.10) Unless an additional Top-up has been made, any remaining credit balance will expire after a period of 365 days from the date of the purchase and unused allowances will expire as specified, this is non-refundable.
6.11) Numbers deemed to be memorable will incur a charge of 36 x monthly subscription, with a minimum charge of £40 for any porting requests. Such payment is to be made prior to the number being ported via bank transfer only.
6.12) The Voip Centre have the right, at their discretion to re-cost a telephone number and the monthly subscription charge, in accordance with the current market cost of the number which is set by The Voip Centre

7) Suspension of Service
7.1) In the event that the Customer is in breach of the Agreement, provision of the Service to the Customer may be suspended forthwith by The Voip Centre upon notification to the client without liability to the Customer and until further notice.
7.2) Suspension of the Service will entitle The Voip Centre to payment on demand of all amounts owed by the Customer under the Agreement whether already invoiced or not.
7.3) The Customer shall pay The Voip Centre a reconnection fee of £25.00 per number should reconnection take place.

8) Termination
8.1) Without prejudice to their rights under the Agreement expressed or implied the Customer or The Voip Centre shall have the right to terminate the Agreement in the event that the other party is in default either in observation of or in performance of its obligations under the Agreement and in the case of rectifiable default fails to rectify the default within a reasonable time specified by the non-defaulting party.
8.2) Without prejudice to their rights under the Agreement expressed or implied The Voip Centre may terminate the Agreement in the event that a liquidator, trustee in bankruptcy, receiver or administrator is appointed in respect of the assets and/or business of the Customer or if the Customer is deemed insolvent according to the Insolvency Act 1986, or if any licence under which the Customer operates its business is revoked, amended or ceases to be valid.
8.3) Without prejudice to their rights under the Agreement expressed or implied The Voip Centre may terminate the Agreement in the event that its licence under the Act is revoked.

9) Assignment
9.1) The Voip Centre shall have the right to assign, delegate or otherwise deal with their rights under the Agreement in part or in whole. The Customer shall not have the right to assign, delegate or otherwise deal with their rights under the Agreement in part or in whole.
9.2) The Voip Centre may port any telephone number to a different network operator if and when we see fit. The customer hereby agrees the customer shall have no objection to this.

10) Limited Liability
10.1) Under no circumstances, including negligence, shall The Voip Centre , its officers, agents or anyone else involved in creating, producing or distributing the Service hereunder be liable to the Customer or any third party, for any claims, causes of action or direct, indirect, incidental, special, or consequential, trebled, or punitive damages, that result or have alleged to have resulted from the use of or inability to use the Service; or that results from mistakes, omissions, interruptions, deletion of files, loss of data, errors, defects, delays in operations, or transmission or any failure of performance, whether or not limited to acts of God, communications failure, theft, destruction or unauthorized access to The Voip Centre’s records, programs or services.
10.2) The Voip Centre further shall have no responsibility whatsoever to the Customer or any third party for the accuracy or quality of information obtained through or in connection with its Services provided hereunder. Notwithstanding the above, Customer’s exclusive remedies for all damages, losses, costs or causes of actions from any and all claims, whether in contract, quasi-contract, statutory, tort including negligence, or otherwise, shall not exceed the amount which the Customer paid during the month immediately preceding the claim or the term of this Agreement, whichever is less.

11) Entire Agreement
The Agreement represents the entire understanding between the parties in relation to the subject matter hereof and supersedes all prior agreements, representations or understandings by either party whether oral or written.

12) No Waiver
Failure by either party to exercise or enforce any right conferred by the Agreement shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof or of any other right on any later occasion.

13) Notices
13.1) Any notice, invoice or other document which may be given under the Agreement shall be deemed to have been duly given if sent by email, post or Fax to the address, email address or Fax number on the Customer’s account.
13.2) The Customer shall notify The Voip Centre of any change of address, telephone number or email address.

14) Dormant Accounts
Any calling credit and any other assets left on an account that has been dormant for longer than 6 months will be deleted and is not refundable.

15) Refund Policy
No refunds will be given on cancellation for prepaid calling credits, or any of our monthly services.

16) Important Information
The Customer understands and acknowledges that when used with our outbound calling service, it allows calls to the emergency services numbers 999 and 112 and that calls to these services may fail if there is a power cut or if the customer’s broadband connection fails.
It’s always best to have a second means of contacting the Emergency Services such as a mobile phone or an old-fashioned, wired, phone plugged into the PSTN. The customer understands and acknowledges that the address provided will be passed to the Emergency Services and used in location finding during a 999/112 call. The customer understands and acknowledges that the address provided is the location where the service will be used and that it is the customer’s responsibility to ensure that the information is
correct and kept up to date.

Administration costs for correction of missing or invalid 999/112 data
Where a query is received by us from BT or the Emergency Handling Authority (EHA) for one of the following issues, we will charge per incidence:
● Incomplete or invalid End User data submitted to the EHA.
● A call made to 112/999 where incomplete or invalid address data has been submitted
for the CLI presented.
● A call made to 112/999 where a valid CLI is not presented

17) Force Majeure
Neither party shall be held to be in breach of its obligations under the Agreement, save for obligations to make payments under the Agreement, to the other party for any loss or damage which may be suffered by the other party due to any cause beyond the reasonable control of the first party including but not limited to any act of God, inclement weather failure or shortage of power supplies, flood, drought, lightning or fire, strike, lock-out, trade dispute or labour disturbance, act or omission of Government
authorities, other telecommunications providers, war, military operations or riot.

18) Governing Law
The Agreement shall be governed by and construed and interpreted in accordance with English Law and the parties hereby submit to the jurisdiction of the English Courts.is a Trading name for The Voip Centre Ltd a UK registered Limited company,registration number 07208597. By using The Voip Centre’s services, you agree to be bound by the Terms and conditions set out below.
The Voip Centre – Terms & Conditions Definitions Act means the Communications Act 2003 and includes any amendments to the Act that may be made from time to time.